Find out about the experiences of other customers who have traveled with 12Go Asia or submit your own rating for 12Go Asia.
18
customer reviews for 12Go Asia
(9 Ratings)
out of 5
5 Stars
11 %
4 Stars
22 %
3 Stars
0 %
2 Stars
0 %
1 Star
67 %
(9 Ratings)
out of 5
5 Stars
33 %
4 Stars
33 %
3 Stars
0 %
2 Stars
22 %
1 Star
11 %
Raquel Peña Muro, 10/14/2026
Estafa! Compré un billete. La empresa me dejó tirada en medio de la nada y 12go no devuelve el dinero ya que la empresa no ha cancelado el viaje en la app. Horrible no compren con ellos!
Raquel Peña Muro on 10/09/2026 travelled from
Cao Bằng - Hà Giangand does not recommends 12Go Asia 👎
Tryfonas Karampetsos , 10/2/2026
I would like to write my story just to inform people do not lose their money as I did.
This company has a policy, always with small letters and of course not visible to anyone, that if there is mistak ...
I would like to write my story just to inform people do not lose their money as I did.
This company has a policy, always with small letters and of course not visible to anyone, that if there is mistake on the date, not refund you and not change the dates of your trip.
The funniest moment is that the time you wanna make your booking, the date changes by itself so makes the possibility of a mistake really possible.
So, that happens to me with my tickets from Bangkok to Chiang Mai.
Even though,I send them 5-6 emails explain them that I book my tickets on September for February so the mistake can be solved cause there is a gap of 5 MONTHS in between, they didn’t changed my tickets, they kept the money and now I have to book and pay again, of course not with that useless and full of scammers company.
Please stay away of these scammers cause I don’t want any anyone else has my bad experience with them.
There are better companies and more helpful that you can use.
That’s not a legal way to make money and that kind of “policy” is not existing on serious companies.
Tryfonas Karampetsos on 09/26/2026 travelled from
Bangkok - Chiang Maiand does not recommends 12Go Asia 👎
Cynthia Waichanguru, 4/10/2026
Keep it up
Cynthia Waichanguru on 09/09/2025 travelled from
Nairobi - Kitaleand recommends 12Go Asia 👍
George Terezakis, 3/5/2026
Dirty car, 45 minutes late, I had to pay 3 seats as minimum, although there were 5 more passengers, driver did not speak any language except Misr, Dangerous driving, the time to Cairo on the site 4 ho ...
Dirty car, 45 minutes late, I had to pay 3 seats as minimum, although there were 5 more passengers, driver did not speak any language except Misr, Dangerous driving, the time to Cairo on the site 4 hours, in reality 9 hours. Nobody checked our passports to see if we had the visa for Cairo as it appears to be a completely different country... I am expecting your actual apologies.
George Terezakis on 03/05/2026 travelled from
Taba - Cairoand does not recommends 12Go Asia 👎
Uktam Malikov, 8/2/2025
I had a very disappointing experience with Metro bus services. The bus arrived nearly 2 hours late, causing significant inconvenience to all passengers. Additionally, water was leaking from the upper ...
I had a very disappointing experience with Metro bus services. The bus arrived nearly 2 hours late, causing significant inconvenience to all passengers. Additionally, water was leaking from the upper part of the bus, making the journey very uncomfortable.
What made the situation worse was the rude behavior of the driver and some of the staff members. Their attitude towards passengers was unprofessional and disrespectful.
I hope the company takes serious action to improve its service quality, maintain the condition of its buses, and train the staff to treat passengers with the respect they deserve.
Uktam Malikov on 08/02/2025 travelled from
Batumi - Trabzonand does not recommends 12Go Asia 👎
Alena , 1/2/2025
I booked with 12go a trip from Hat Yai train station to Ko Lipe, transport company TransBaanTon had weird service, I was waiting for a bus in advance but when the bus came they just didn’t take me, t ...
I booked with 12go a trip from Hat Yai train station to Ko Lipe, transport company TransBaanTon had weird service, I was waiting for a bus in advance but when the bus came they just didn’t take me, they didn’t speak very well English
So I spend in panic 40 min in a train station, transport company didn’t answered, no one could explain what’s going on, why the driver just left me alone
I did freak out and took a ticket with other company from airoport
Then after someone contact me from transport company and said that I supposed to wait alone and someone would pick me up at one moment, super weird
Was too late I took a ticket with other company, which by the way provided a good service
The first transport company refused to refund my money
I deported to 12Go but they never answered to my case
So I lost 750b, +taxi cost, +few hours of stress
So never use it again
I found other services which much better
Alena on 12/27/2024 travelled from
- Koh Lipeand does not recommends 12Go Asia 👎
Miroslav Dudic, 9/28/2024
Objednal som si transfer na letisko pôvodne na 15.00 hod. Zmenili mi termín na 12.30. Nakoniec po dvoch telefonátoch , skoro po dvoch hodinách prišiel odvoz. Tie 2 hod. som mohol stráviť príjemnejšie, ...
Objednal som si transfer na letisko pôvodne na 15.00 hod. Zmenili mi termín na 12.30. Nakoniec po dvoch telefonátoch , skoro po dvoch hodinách prišiel odvoz. Tie 2 hod. som mohol stráviť príjemnejšie, ako čakaním na recepcii. Inak cesta už bola v pohode, rýchla a bezpečná.
Miroslav Dudic on 09/27/2024 travelled from
Marmaris - Dalamanand recommends 12Go Asia 👍
Rusty Knuts, 7/26/2024
The bus ran a little late, involved a transfer and doesn't use baggage tags so I was a little worried about my bag but there were no problems. The bus was clean and had good wifi and aircon.
Rusty Knuts on 07/25/2024 travelled from
- Mũi Néand recommends 12Go Asia 👍
Bahadir , 8/10/2023
Unserious company , they charged money for pick up service and then sent a message to tell they cannot, paid big amount of money for extra taxi , easily find better options than this company
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The purpose of the following reviews is to share your experience with 12Go Asia so that other users can benefit from it in their choice. Please be fair and polite and follow the rules of netiquette.
If you are looking for information on timetables, prices and rides, we recommend using our search engine. For inquiries related to problems with the ticket purchase or your trip, we advise you to contact 12Go Asia directly. CheckMyBus is in fact not responsible for any shortcomings on the part of the company.
